Customer Service Outsourcing

$10-$12 hourly - ALL-inclusive price

How could your business benefit from having a dedicated customer support team?

Department

Operations

Reports to

Owner / CEO /Sales Manager

Role Objective

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

HOURS

Full time in local time zone.

Department

Operations

Reports to

GM / CEO /Operations

Role Objective

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

HOURS

Full time in local time zone.

Core responsibilities & Deliverables

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels like; email, phone, and social media DMs.
  • Acknowledging and resolving customer complaints.
  • Escalating serious complaints
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, bookings, scheduling, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
  • Providing feedback on the efficiency of the customer service process.
  • Keeping customer data up to date (phone number, email, website)

Skills and Knowledge

  • Proven experience in customer service, sales, CRM management, and administrative tasks.
  • Excellent written and oral English communication abilities
  • Has a can-do attitude, is honest, and dependable
  • Highly attentive to details, organized, efficient, and can work under minimal supervision
  • Can work during Australian business hours
  • Has a distraction-free professional workspace

Technology & Software Platforms

  • A modern computer and good internet connection.
  • Experience or familiarity with the following software (or similar):
    • Project Management Tool (Monday.com, Asana)
    • Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
    • CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
    • Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
    • Email and document suite (Google Workspace, Office 365)
    • Social Platforms (Facebook, Instagram, LinkedIn)

FREE 15 MINUTE CONSULTATION

ELEVATE YOUR CUSTOMER EXPERIENCE BY OUTSOURCING CUSTOMER SERVICE

Customer service outsourcing is one of the most popular choices for many businesses when delegating tasks to overseas experts and lightening the load. When you engage the services of Offshore Talent, you gain access to a vast, dedicated workforce that can operate as virtual assistants for many business-related tasks, including:

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HOW WE ENSURE EXCELLENCE IN OUTSOURCED CUSTOMER SERVICE

Many of our clients utilise customer service as a strategic business function to achieve profitability and scalability outcomes. Outsourcing customer services is a fantastic way to give yourself room to breathe, knowing your customers are in capable, courteous hands.

At Offshore Talent, our relationships with our clients are critical to us. We strive to maintain robust, communicative relations that allow us to feel ever more confident in the abilities of our outsourcing services.

Frequently Asked Questions

Frequently Asked
Questions

What Makes Outsourcing Customer Service to the Philippines Beneficial?

Outsourcing customer service to the Philippines offers several advantages, making it a top choice for businesses worldwide.

  1. Cost-Effective Solution – The lower cost of living in the Philippines allows businesses to access highly skilled customer service representatives at a fraction of the cost compared to hiring locally.

  2. Highly Skilled and English-Proficient Workforce – The Philippines boasts a large talent pool of fluent English speakers with a neutral accent, strong communication skills, and extensive experience in customer support.

  3. 24/7 Support Availability – With a workforce accustomed to working in different time zones, businesses can offer round-the-clock customer support without the high costs associated with in-house teams.

  4. Cultural Compatibility – Filipinos have a strong customer service culture, displaying professionalism, patience, and empathy—qualities essential for exceptional customer interactions.

  5. Scalability and Flexibility – Whether you need a small team or a full-scale call center, outsourcing providers in the Philippines offer tailored solutions that grow with your business needs.

  6. Advanced Technology and Infrastructure – The country has a well-established BPO (Business Process Outsourcing) industry with access to the latest communication technologies, CRM software, and AI-driven customer support solutions.

  7. Focus on Core Business Functions – Outsourcing customer service allows companies to redirect internal resources toward strategic growth while ensuring customers receive high-quality support.

By leveraging outsourcing to the Philippines, businesses can enhance customer satisfaction, reduce costs, and scale their operations efficiently.

How Can Outsourcing Customer Service Improve Customer Satisfaction?

 

Outsourcing customer service can significantly enhance customer satisfaction by ensuring fast, professional, and efficient support. Here’s how:

  1. Faster Response Times – Outsourcing providers have dedicated teams available 24/7, reducing wait times and improving first-contact resolution rates.

  2. Expertly Trained Agents – Outsourced teams are skilled in handling customer inquiries, conflict resolution, and delivering a positive customer experience across multiple channels (phone, email, live chat, and social media).

  3. Multilingual Support – Many outsourcing providers offer multilingual customer service, helping businesses cater to a global audience and break language barriers.

  4. Scalability During Peak Seasons – Businesses can quickly scale their support teams up or down to handle seasonal spikes in customer inquiries without compromising service quality.

  5. Access to the Latest Technology – Outsourcing partners often leverage advanced CRM tools, AI-powered chatbots, and analytics to streamline customer interactions and personalize responses.

  6. Enhanced Customer Experience – With a strong focus on empathy and professionalism, outsourced teams help build positive relationships with customers, leading to higher retention and brand loyalty.

  7. Cost-Effective Quality Service – By outsourcing, businesses can maintain high-quality customer support without the overhead costs of hiring, training, and managing an in-house team.

By leveraging outsourced customer service, companies can enhance response times, provide expert support, and improve overall customer satisfaction while focusing on core business operations. Speak to us about our outsourcing services today.

Hire An Outsourcing Team Now
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