Travel Agency Outsourcing Solutions

 

 

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improving your travel agency's operational efficiency and bottom line

Offshore Talent, your reliable partner for outsourcing solutions tailored to the travel industry. Our ability to source the best offshore talent for your business will optimise your operations, enhance customer satisfaction, and drive your business forward.

The reality is, if you're not already outsourcing - your competitors are. If you already have an offshore team, we can provide a better service, for a fraction of the cost.

EXPERTISE WE CAN SOURCE IN THE TRAVEL SECTOR

 

  1. Customer Support Representatives

    • Handling inquiries via phone, email, and live chat
    • Assisting with booking modifications and cancellations
    • Providing information on travel itineraries, policies, and promotions

  2. Reservation Agents

    • Managing flight, hotel, and tour bookings
    • Coordinating with travel suppliers and partners
    • Ensuring accuracy in reservation details and customer preferences

  3. Travel Consultants

    • Crafting personalised travel itineraries
    • Offering destination advice and travel tips
    • Upselling additional services such as insurance and excursions

  4. Content Writers

    • Creating engaging travel blogs and articles
    • Developing destination guides and travel tips
    • Writing promotional content for marketing campaigns

  5. Social Media Managers

    • Managing social media accounts and posting content
    • Engaging with followers and responding to comments
    • Running social media advertising campaigns

  6. Data Entry Clerks

    • Maintaining and updating customer databases
    • Processing booking confirmations and travel documents
    • Managing inventory of travel packages and offers

Available Packages

Logo Vital (1)

Our hands-off simple management model. This is a great option for those who have experience with remote teams.

What’s included?

  • No recruitment or set-up fees
  • Payroll Management
  • Time and Attendance Management
  • KPI Templates
  • Transparent Pricing (Employee receives full salary that you pay)
  • HR Staff Compliance Courses
  • Advanced Cybersecurity *additional fee applies
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Beyond Transparent (1)

Our hands-on model ensures that you are set up for success with all our support included.

What’s included?

  • Everything in Vital +
  • No recruitment or set-up fees
  • Onboarding Support
  • Dedicated Account Manager
  • Team Supervision and Support
  • Performance Monitoring
  • Advanced Cybersecurity *additional fee applies
Enquire NowLearn More

Why Choose Offshore Talent as your outsourcing partner

We are the professionals in recruiting, selecting and hiring of great people with expertise in remote and offshore staff management.
Offshore Talent helps businesses minimise operational costs without cutting quality, providing access to the best offshore talent who seamlessly integrate into your team. Here’s why companies across Australia trust us as their outsourcing partner:

 

WHAT OUR CLIENTS SAY ABOUT OFFSHORE TALENT

5 Stars (3)

"Paying so much in fees"

"We were paying so much in fees with our previous outsourcing provider, and half the time, we didn’t even know what we were being charged for. Since switching to Offshore Talent, everything is completely transparent. Best of all, we’re now paying less in fees with a great offshore team. It’s been a game changer for our business!"

5 Stars (3)

"The quality of talent exceeded our expectations"

"We needed offshore accountants who were not just skilled but also understood Australian tax laws and accounting practices. Offshore Talent delivered beyond our expectations. Every candidate they put forward was highly experienced, detail-oriented, and ready to hit the ground running."

5 Stars

"More time to sell, less time on admin"

"As a growing real estate agency, we were drowning in admin work. Offshore Talent helped us build an offshore support team that transformed our operations. Their recruitment process was outstanding - every candidate we interviewed was highly skilled and well vetted."

Client Profile Headshots (2)

Siobhan - Sydney Accounting Firm

Client Profile Headshots

Nicholas - Melbourne Accounting Firm

Client Profile Headshots (1)

Stephen - Ray White Melbourne

Frequently Asked Questions

Frequently Asked
Questions

How can outsourcing benefit my travel agency specifically?

Outsourcing to Offshore Talent can significantly benefit your travel agency by allowing you to focus more on core business activities such as client relationships and business growth. Our offshore teams handle essential tasks like customer support, reservation management, and content creation, which frees up your local team's time and reduces operational costs. This strategic approach enables you to enhance service delivery, scale operations efficiently, and stay competitive in the dynamic travel industry.

 

 

 

 

How can outsourcing with Offshore Talent help my travel agency adapt to seasonal demand fluctuations?

Outsourcing with Offshore Talent provides your travel agency with the flexibility to scale your workforce according to seasonal peaks and valleys. During busy travel seasons, our offshore teams can seamlessly handle increased booking volumes, customer inquiries, and administrative tasks, ensuring smooth operations and timely service delivery. Conversely, during quieter periods, you can scale back without the overhead costs and complexities of hiring and training additional staff locally. This scalability not only optimises operational efficiency but also allows your agency to maintain high service standards year-round, enhancing customer satisfaction and loyalty.

At Offshore Talent, we have built our reputation on helping our clients outsource services and connecting them with the perfect individuals for the task.

 

Why Choose the Philippines for Your Outsourcing Needs?

Simply put, when you outsource work to the Philippines, you gain access to a vast, powerful workforce with a keen work ethic. With unrivalled literacy rates in the region and a superb standard of English throughout the population, you ensure issue/error-free communication and understanding from the word go. People in the Philippines are very familiar and comfortable with Western culture and will not baulk at tasks or requests others might find culturally inappropriate.

What Services can you Outsource to the Philippines?

Outsourcing to the Philippines offers businesses access to skilled professionals across various industries. Whether you need administrative support, creative services, or specialized industry expertise, the Philippines has become a global hub for outsourcing talent.

Here are some of the most common services you can outsource to the Philippines, tailored to key industry verticals:

Accounting & Finance

  • Bookkeeping
  • Accounts Payable/Receivable
  • Payroll Management
  • Financial Reporting

Real Estate

  • Property Management Support
  • Administrative Assistance

General Business Support

  • Virtual Assistance
  • Customer Service and Phone Support
  • Graphic Design and Branding
  • Research and Development

Travel and Hospitality

  • Travel Itinerary Planning
  • Customer Support for Booking Inquiries
  • Data Management for Travel Agencies
  • Marketing Services (SEO, content writing, social media management)

Construction

  • Drafting and Design (AutoCAD, Revit)
  • Estimation Services
  • Job Management and Project Coordination
  • Procurement Support

TALK TO US

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