Accelerate Your Tech Projects with Expert Outsourcing Solutions
Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
ROLES OUR OUTSOURCING TEAM CAN SUPPORT IN THE TECH INDUSTRY
n the fast-paced world of technology, agility, innovation, and cost-efficiency are essential. Not every critical role demands in-house presence, that’s where Offshore Talent can help. We provide skilled offshore professionals tailored to meet the dynamic needs of the tech industry, helping you scale your team quickly and effectively without the overhead.
Outsourcing with Offshore Talent means gaining access to a talented pool of tech experts who work seamlessly with your in-house teams, delivering quality results while optimizing costs.
Key Tech Roles We Can Provide:-
Software Developers & Engineers
Build, test, and maintain software applications across various platforms and languages. -
Quality Assurance & Testers
Ensure software reliability with comprehensive testing, bug tracking, and performance analysis. -
DevOps Engineers
Streamline deployment, automate infrastructure, and improve system reliability and scalability. -
Project Managers & Scrum Masters
Manage tech projects efficiently, ensuring timely delivery and agile workflows. -
UI/UX Designers
Craft intuitive and engaging user experiences for web and mobile applications. -
Technical Support Specialists
Provide first-line support, troubleshooting, and customer assistance for tech products. -
Data Analysts & Scientists
Analyze complex datasets, build predictive models, and derive actionable insights. -
Cybersecurity Analysts
Protect your digital assets by identifying vulnerabilities and implementing security protocols. -
Cloud Architects & Engineers
Design and maintain scalable cloud infrastructure tailored to your business needs.
Offshore Talent connects you with highly skilled tech professionals who understand the evolving technology landscape. Outsourcing with us reduces hiring costs, accelerates project timelines, and provides the flexibility to adapt your workforce based on project demands.
Partner with Offshore Talent to empower your tech business with offshore experts ready to help you innovate, scale, and stay ahead in the competitive technology market.
Frequently Asked Questions
Frequently Asked
Questions
How Can I Mitigate Risks In IT Outsourcing?
Conduct thorough due diligence, use a compliant provider, and implement robust security measures.
What Types of IT Roles Can Be Outsourced?
software development, IT support, cybersecurity, cloud computing, and more.
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