Revolutionising Finance with Outsourced Accounting Services
ROLES THAT OUR OUTSOURCING TEAM CAN DO FOR YOU
Customer Service$10-$12 USD all-inclusive price
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
Department
Operations
Reports to
Owner / CEO /Sales Manager
Role Objective
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
HOURS
Full time in local time zone.
WHAT WILL A CUSTOMER SERVICE REPRESENTATIVE DO FOR YOU?
Core responsibilities & Deliverables
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels like; email, phone, and social media DMs.
- Acknowledging and resolving customer complaints.
- Escalating serious complaints
- Knowing our products inside and out so that you can answer questions.
- Processing orders, bookings, scheduling, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues to ensure the customer experience is easy and effective.
- Providing feedback on the efficiency of the customer service process.
- Keeping customer data up to date (phone number, email, website)
Skills and Knowledge
- Proven experience in customer service, sales, CRM management, and administrative tasks.
- Excellent written and oral English communication abilities
- Has a can-do attitude, is honest, and dependable
- Highly attentive to details, organized, efficient, and can work under minimal supervision
- Can work during Australian business hours
- Has a distraction-free professional workspace
Technology & Software Platforms
- A modern computer and good internet connection.
- Experience or familiarity with the following software (or similar):
- Project Management Tool (Monday.com, Asana)
- Calendar app - Calendly, Google Calendar, etc. any kind of scheduling tool for booking a meeting
- CRM tools such as HubSpot or Salesforce - for data entry, management, and clean-up of contacts
- Virtual Phone - could be external or integrated into your current CRM - for inbound and outbound calls
- Email and document suite (Google Workspace, Office 365)
- Social Platforms (Facebook, Instagram, LinkedIn)
Transform Your Payables: Outsource Accounts Payable with Offshore Talent Solutions
At Offshore Talent, we have built a robust and reputable business by recognising that outsourcing certain aspects of day-to-day business activities is an efficient, cost-effective way to support business growth. When a company chooses to outsource accounts support, there is no downside and several excellent reasons to do so.
Typically, accountants require little more than accurate, dated figures and clear communication to operate normally. They can be in a different building or country. Up steps Offshore Talent with the perfect solution to connect our clients with highly skilled expertise in the industry overseas.
We are proud to have hundreds of businesses that consider us the best choice as an outsourcing partner and work hard to maintain our standards at all times. Optimum outcomes are one of the keys to building strong working relationships, and we aim to do so with all our clients, whether they outsource accounts payable or any other aspect of their business.
Frequently Asked Questions
Frequently Asked
Questions
How Can Deciding to Outsource Accounts Payable Save Time and Money?
Outsourcing accounts payable (AP) is a smart business strategy that helps companies improve efficiency, reduce costs, and streamline financial operations. Here’s how outsourcing AP can save both time and money:
1. Lower Operational Costs
Managing AP in-house requires hiring, training, and maintaining a finance team. By outsourcing, businesses eliminate these overhead costs while gaining access to skilled professionals at a lower price point.
2. Increased Efficiency & Automation
Outsourcing providers leverage advanced AP automation tools to speed up invoice processing, reduce human errors, and improve workflow efficiency. This results in faster payments and fewer discrepancies.
3. Access to Expert Financial Management
Outsourced AP specialists ensure compliance with tax regulations, manage vendor relationships effectively, and reduce the risk of late payment penalties—all while maintaining accuracy and security.
4. Improved Cash Flow & Cost Savings
Timely invoice processing allows businesses to take advantage of early payment discounts and avoid late fees, improving cash flow and overall financial health.
5. Scalability for Business Growth
As your business grows, your AP workload increases. Outsourcing provides a flexible and scalable solution that adjusts with your needs, without requiring additional internal resources.
6. Enhanced Fraud Prevention & Security
With strict security measures and audit controls in place, outsourced AP services help reduce fraud risks, ensuring that transactions are processed securely and accurately.
By outsourcing accounts payable, businesses can save valuable time, cut operational expenses, and gain access to expert financial management. If you're looking for a cost-effective way to improve AP processes and focus on business growth, outsourcing is the ideal solution.
Looking to streamline your accounts payable? Contact us today to learn more!
How to Get Started with Accounts Payable Outsourcing?
The best way to outsource accounts payable is to get in touch with Offshore Talent today. With our in-depth knowledge of the market and its intricacies, we are a mine of information to guide your decision to outsource accounts payable and there’s no aspect of the process we cannot help with. Contact Offshore Talent today, and let us provide all the information, advice, and guidance you need.
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